Real time review monitoring
The second step we recommend for working on your online reputation is to monitor reviews and respond as soon as possible. No business is exempt from negative reviews, but acting quickly can be the difference between changing a customer's perspective or adding a negative review to your listing permanently.
The truth is that most customers want to be heard and sometimes the best way for them to get your attention is to go online and leave a negative review.
Positive reviews must also be replied to within a reasonable amount of time. These clients are your fans and are willing to tell strangers how much they like you. Convert a 4 into a 5 by offering to up your game and win an additional star. It makes you look good and you're gaining a fan in the process!
We can help you monitor online reviews from the most popular review websites such as Facebook, Yelp, Google and more. We will notify you and any other person involved in resolving online issues.